Natural language processing & speech recognition
Intelligent virtual agents & interaction engine
Conversational AI powered cloud-based IVR
Pre-built voice apps & services
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PRE-BUILT VOICE APPS
Communicate with and support your customers using a variety of different channels. Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via the VoiceONE Cloud Contact Center.
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Ticket Status Lookup
Generate custom contact center reports
Utilize over 50 available call detail record fields
Track calls "cradle to grave" to analyze the complete customer experience
Easy to use drag-and-drop user interface
Automate report generation and delivery to meet deadlines and business needs
Create spreadsheets, graphs, wallboards, and other document types