Enhance your customer relationships and maximize your efficiency

Create an amazing customer service experience

Real-time Contact Center Apps

Work as a unified contact center team with real-time communication and reporting apps on all your favorite devices.

Customized Reporting & Statistics

Get the performance statistics and data your team needs with customizable reporting and analysis tools.

Flexible Queueing & Call Routing

Design a customer experience which perfectly fits your business and the needs of your customers.

Transform your customer experience and increase customer satisfaction.

Real-Time Contact Center Management

CRM & Third Party Service Integrations

Actionable Analytics & Reporting

Agent Management & Analysis Tools

Take your customer contact center to the next level with Accent's cloud contact center solution.  An all-in-one integrated multi-media platform providing voice, chat, SMS text messaging, real-time analytics, CRM & database integrations, and more. 

MULTI-CHANNEL

CUSTOMER SERVICE

Communicate with and support your customers using a variety of different channels.  Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via the VoiceONE Cloud Contact Center.

Features to increase customer satisfaction & retention

Customizable call center platform

Customize call routing, IVR menus, queue times, agent scripts, and much more.

Live view of all agent & queue activity

Never miss a beat or a call with live viewing of all your call center activities.

Integrated call notes & agent scripts

Integrate live call data to any record and script agent interactions to ensure 100% customer satisfaction.

Custom reporting & analysis tools

Customize reports, graphs, stats, and more to perfectly visualize contact center performance.

Work as a customer service team

Communicate and collaborate in real-time with team-based communication apps and tools.

Powerful integrations

Integrate with third-party services and apps using our flexible platform architecture.

LIVE CONTACT CENTER MANAGEMENT

Manage calls, queues, and agents live. SuperView provides supervisors access to real-time statistics on multiple departments, queues, and call groups at the same time.  Configure multi-level alerts based on unique criteria and know immediately when a call group requires supervisor attention.  Interact with agents in real-time and provide assistance via barge-in, whisper or silent monitor functions all within the same interface. 

CALL RECORDING &

QUALITY ASSURANCE

Ensure an exceptional customer experience on every call with our quality management and assurance tools.  Coach your agents, review performance, set goals, and achieve new levels of customer support with the VoiceONE Cloud Contact Center.  

  • Automated call recording & agent screen capture with live monitoring

  • Customizable call scoring and agent performance review tools

  • Supervisory live call analysis and archived performance review features 

Give us a call and see how your contact

center can take the next step in customer service.

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CONTACT US

p. (800) 589-7379

e.  info@accentservices.com

 

Ohio:

2400 Corporate Exchange Dr.

Suite 100

Columbus, OH 43231

 

Minnesota:

6545 Flying Cloud Drive

Eden Prarie, MN 55344

© 2020 Accent Communication Services, Inc.